Payment & Balances

 

Shipping Addresses

The shipping addresses are saved locations that you can choose from when ordering product. They represent the physical location that you would like your product delivered to.

Billing Addresses

A billing address is the location that you'd like your invoices to be sent to.

What is a default address or a public address?

The default address is the address that will load automatically each time you order product. To save time, make your default address the one used most often — eliminating the need to change it each time you order product. If an address is made public, other users on your account will have access to it when placing orders. They can also edit the address, but they cannot delete it.

 
Accessing Your Addresses
 

Your saved shipping and billing address information can be accessed from the My Account page.

  • Sign in
  • Click My Account
  • Click Shipping Addresses or Billing Addresses
 
Adding or Editing a Shipping or Billing Address
 

Once you are in the shipping or billing address screen, you can add or edit an existing address.

  • Click New Address to add an address
    • To edit an existing address, click the Alias/Nickname of that address
  • Enter a Location Alias
  • To make this address your default, select "Use as my default address"
  • Select "Make this address available" if you'd like other account users to have access to the address
  • Add or modify the Address Information
    • Red asterisks indicate required fields
  • Click Save Changes
 
Deleting a Shipping or Billing Address
 

Shipping and billing addresses can only be deleted by the user that created them.

  • Click Delete
LOCATION ALIAS The name associated with the address. DEFAULT ADDRESS Make this address your default. PUBLIC ADDRESS Allow other users on your account to view and use this address. ADDRESS INFORMATION Enter in the location address making sure that all items witha red asterisk are included. SAVE CHANGES Save any modifications made to the address.
 
 

The benefits of saving your credit card information:
Saving your credit card information for your account allows you to easily check out without entering your credit card information each time you place an order.

How do I know my information will be safe?
Fastenal.com is secured using Symantec Website Security Solutions, ensuring that the site is scanned for malware daily. Additionally, all Fastenal.com traffic, including credit card transactions, is encrypted to keep your data safe.

 
Accessing Your Credit Card Information
 

Credit card information is saved for each individual user, and is not accessible to other users on your account.

  • Sign in
  • Click My Account
  • Click Credit Card Management
 
Adding or Editing Credit Cards
 

Credit card information is saved for each individual user, and is not accessible to other users on your account.

  • Sign in
  • Click My Account
  • Click Credit Card Management

Adding or Editing credit cards

Credit card information can be modified or added from the My Account page.

  • Click New Credit Card
    • To edit an existing credit card, click on the Card Number for that card
  • Select "Use as my default credit card" to make this card the default, which will be automatically selected during check out
  • Enter the cardholder name, credit card number, and expiration date for the card
  • To save this information, click Save Changes
CREDIT CARD NUMBER Modify an existing card and verify your default credit card selection. DELETE Remove the selected credit card. CREDIT CARD INFORMATION Enter in the cardholder name, credit card number, and expiration date. DEFAULT CREDIT CARD Save this card as the default credit card that will automatically load when checking out. SAVE CHANGES Save any modifications made to the credit card.
 
 

How do I get my account set up to view open balances online?

To access your open balances and statements online, the account administrator will need to authenticate your account. This can be done from the My Account page, by clicking Branch Accounts. Click the Authenticate link and enter two invoice numbers.

Once your account is authenticated, administrators of the account will need to grant access for users to view open balances. This can be done from the Users & Permissions page.

 
Accessing Your Open Balances and Statements
 

The open balances and statements page allows you to view your account balance, monthly statements, and individual invoices. This information is updated daily, and is also available in a printer-friendly format.

  • Sign in
  • Click My Account
  • Click Open Balances and Statements
 
Viewing Open Balances
 

This page shows you your outstanding invoices and other activity on your account. You can look at each invoice individually, or view account transactions.

  • Select the Customer ID for the account you wish to view
  • Click Submit
 
Viewing Monthly Statements
 
  • Select the monthly statement you'd like to view
  • Click Submit
 
View a Single Invoice
 

Invoices with open balances can be viewed by entering the invoice number.

  • Select the appropriate Customer ID for the account you are using
  • Enter the Invoice ID
  • Click Submit
CUSTOMER ID If you have multiple accounts, select the account to view. SUBMIT View the open balance for account selected. MONTHLY STATEMENTS Select the monthly statement you'd like to view. SINGLE INVOICE Enter in the invoice number you'd like to view (only invoices with open balances are available).
 
Open Balances
 

Account balance information is updated daily and reflects amounts that are outstanding. A summary of your account breaks down the time frames and dollar amounts, as well as the number of invoices that have a balance. You can also print off a summary of all transactions, or view each individual invoice and associated transactions from this page.

SUMMARY Open invoices categorized by number of days since purchase. TOTAL Outstanding balance owed on all invoices. INVOICE NUMBER View or print a copy of the original invoice. INVOICE DATE Date the invoice was created and length of time it has been open. OPEN AMOUNT View all transactions related to this invoice.

How do I view individual transactions or payments on an invoice?
From the Open Balances page, you can click any of the open amounts listed to view the transactions for that invoice. The entry type distinguishes between payments made, credits to the account, merchandise returns, and product purchases. A full list of the entry types is listed on the Open Balance Transactions page.

CUSTOMER NUMBER Customer account associated with the invoice. INVOICE NUMBER View or print a copy of the original invoice. ENTRY TYPE Transaction type made to the invoice. ACCT DATE Date of the transaction. AMOUNT Monetary amount of the transaction listed. BALANCE Remaining amount due on the invoice.
 
 

*Only an account administrator can upload Tax Exemption Certificates

  • Sign in
  • Click My Account
  • Click Tax Exempt Certificates
ACCOUNT NUMBER Choose which account number this exemption should be applied to. BROWSE Find the exemption file on your computer. UPLOAD Upload the file to Fastenal for review. COMMENTS Enter any comments you'd like to include with the exemption upload.
 
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