Orders & Requests

 

Order Fulfillment

In many cases, your Fastenal.com orders aren't filled by some warehouse on the other side of the country. Your order is assembled by your local Fastenal branch and handled just like it would if you called in or asked your Fastenal rep to order it for you. Think of Fastenal.com as an extension of your local branch, giving you the ability to manage your orders online while still receiving the personal service of your local Fastenal sales representatives.

 

After you click check out from the shopping cart, you will need to enter your order information in three steps. Click New within a section to enter information.

  • Select a previously entered Shipping Address, or add a new one
  • Add or select a previously entered Billing Address
    • Select "Same as Shipping Address" to use your Shipping Address as your Billing Address
  • Select a Shipping Method for your order
  • Change the Servicing Store if needed
    • This allows you to have another branch fulfill your order if you are at a different location
  • Enter Special Instructions such as Job Number, PO Number, Attention Name, Requested Delivery Date, or other instructions to ensure proper billing and delivery to the right people or locations
  • Select a Payment Method; you can use your Fastenal charge account or a credit card
    • A Fastenal charge account can only be used if you are registered with a Fastenal account number
 
 

What are eQuotes?

eQuotes allow you to view quotes sent to you from your local Fastenal branch. You can review, edit, and approve the order, all from Fastenal.com.

The benefits of eQuotes:

  • Quickly approve orders
  • Make changes to quantities or add parts without contacting your sales representative
  • Receive immediate email notification when a quote is pending approval
  • Get orders processed faster by eliminating the need to fax, email, or call your Fastenal branch
 

Each time an electronic quote is created by a branch, an automated email is sent to notify you. You can approve the eQuote from the email by clicking One-Click Approve. You can view the eQuote on Fastenal.com by clicking View Online. You can also access these quotes by going directly to Fastenal.com.

  • Sign in
  • Click My Account
  • Click eQuotes
 

Before approving an eQuote, you can review all the details, modify quantities, and add or delete parts from the quote.

  • On the eQuote screen, click the Quote Numberto review the quoted items
    • To view more information about a part on a quote, click the SKU for that part
  • To delete the quote, click Reject
  • To make changes to the quantities or parts, click Add to Cart
    • Change a quantity by editing the Qty field and clicking Update Cart
    • Remove the part from the quote by clicking Remove under the quantity field
    • Add parts using the Fast Order Pad in the shopping cart
  • To process the order, click Check Out
  • Enter the addresses, payment method, shipping method, and any special instructions, then click Place Order
SEARCH Locate a specific quote by number or view rejected or approved quotes. STATUS Verify if the quote is pending, processed or deleted. REJECT Remove this eQuote without purchasing (can be recalled for up to 180 days). QUOTE NUMBER View the items included in the quote. QUOTE DATE Date the quote was created. APPROVE Send quoted items to your Fastenal store as a web order, bypassing the checkout process. ADD TO CART Send quoted items to the cart to purchase or edit the parts.
 
 

Why upload?

The File Upload feature allows you to instantly create a shopping cart from an existing Excel spreadsheet.

The benefits of uploading orders using an Excel file:

  • Load the shopping cart with up to 1,000 part numbers at once
  • Eliminate the time spent entering each part number into the shopping cart individually
  • Cut down on errors made while entering in orders
  • Quickly transfer over data from your system's inventory reports into the shopping cart
 

Placing an order by merging in part numbers and quantities from an Excel spreadsheet can be done within the shopping cart.

  • Sign in
  • Click My Cart
  • Scroll down and click File Upload - Copy/Paste
 

Before merging an Excel file into the shopping cart, make sure the file is formatted correctly.

  • Create and save an Excel file with the SKU and quantity for each part you wish to order
    • An Excel template can be downloaded by clicking Download a blank template
    • The SKUs must be formatted as text to prevent losing the leading zero of some part numbers
  • Click Choose File and locate the Excel file on your computer
  • Once the file name appears in the upload field, click Upload
    • An error message will appear if the parts did not upload correctly
  • To process this order, click Check Out
EXCEL FILE EXAMPLE Format Excel files like this example to ensure an accurate upload (additional columns will not be targeted for upload) SKU | Quantity BROWSE Use this to locate your saved file. UPLOAD Upload your file after it appears in the file field. DOWNLOAD TEMPLATE Use the Excel template to ensure proper upload format. CHECK OUT Once your file has been uploaded, check out to place the order.
 
 

Fastenal's Order Cancellation and Return Policy

Fastenal must approve cancellation of any order prior to shipment. Orders for Special or Non-standard Products (not in the catalog) may not be cancelled or returned. Any returns for shipping errors, damage or loss upon delivery must be reported within 10 days of the delivery date. Except as otherwise agreed, Products will not be accepted for return after 30 days from the date of delivery to the Purchaser. Any cancellation or returns accepted after 30 days may be subject to a restocking fee and other charges, for which the Purchaser shall be responsible. All returns should be made to a Fastenal branch or as otherwise designated by Fastenal, and must be in resalable condition and accompanied with an Invoice.

 
 

Why check your order history?

Get up-to-date information on each order placed online and keep track of old orders. Users that require order approvals can check the status of the approvals. You can also reorder a previous order by clicking Add to Cart.

 

Order History allows you to view each order that is created and its current state in the order process. Details of the order, including parts, quantities, shipping information, and delivery details, are all available. Each user can view orders that they have created. Account administrators can view orders created by all account users.

  • Sign in
  • Click My Account
  • Click Order History
FILTER Use a variety of parameters to search for orders. DATE Date the order was created. STATUS Current state of the order. ORDER NUMBER Unique tracking number given to each order once it has been placed. CLICK ON THE ORDER NUMBER LINK TO VIEW THE ORDER DETAILS. Print Print this order details page. PART DESCRIPTION Click on the part description to view more details about a particular item. PART STATUS View individual part status and estimated delivery date for each item. ADD TO CART Add all items & quantities from this previous order to the shopping cart.
 
 
  • Sign in
  • Click My Account
  • Click Change My Order Preferences
SHIPPING ADDRESS Create and/or choose your default shipping address. BILLING ADDRESS Create and/or choose your default billing address. SHIPPING METHOD Choose your default shipping method. CARRIER ACCOUNT Enter your 3rd party shipping account number to use when shipping with a 3rd party carrier. PAYMENT METHOD Choose your default payment method. PO NUMBER Create and/or choose your default PO. JOB NUMBER Create and/or choose your default Job Number.
 
 

Request Process

Order requests are orders created by other users that will not be submitted to Fastenal without approval from an account approver. These purchase limits and approvers are set up in the Users and Permissions page by an account administrator.

Notification Process

If an order is created that surpasses a user's purchasing limits or if the order is created by a request only user, an email will be sent to the selected approver(s) of that user. A hyperlink in the email will direct the approver to the order request.

Checking Order Status

Users can view the status of their requests at any time from the My Account page. Click Order Request History to view the date of the Pending request. Changes can also be made to the Pending request by clicking the request name. Use the Update Request button to submit the updated request to the approver.

Once an order is submitted, approvers can also review the order details from the Order History section of the My Account page.

 

The check out process is slightly different for request only users and users placing orders above their purchase limits.

  • Click Check Out from the shopping cart page
  • A message will appear on Step 1 of checkout stating that the order is over the purchase limit, and that purchase request details need to be entered
  • Enter the Purchase Request details
    • Create a Request Name and Description for the order
    • Select the Approver(s) that you want the order to be sent to. Failure to check one or more approvers will send the request to all approvers
  • Select the shipping address, billing address, shipping method, and any special instructions for the order
    • This information can be left for the approver to fill out
  • Click Submit Order Request to send the order to the approver(s)
 

Order requests can be accessed by the approver(s) on the My Account page of Fastenal.com

  • Sign in
  • Click My Account
  • Click Order Requests
 

Once an order request is created, the approver will need to access the order and finish the check out process in order to submit it for processing.

  • From the Order Requests page, click the Request Name to open the order details
    • To delete a request without approving it, select the request and click Remove Selected
  • Modifications can be made to the order by removing items or updating quantities
  • Click Check Out to place the order
  • Verify or select the shipping address, billing address, shipping method, and any special instructions for the order
  • Select a Payment Method
  • Click Place Order to submit the order to Fastenal for processing
 

If there are multiple requests you'd like to place into one order, you can merge the requests.

  • From the Order Requests page, select the requests and click Merge Selected
    • Only product information for the orders will be retained. Any information specific to each request will be removed upon merge, and will need to be re-entered
  • Continue approving the order using the steps above
 
 

What are templates?

An order template is a saved list of products that you can reorder from at any time.

The benefits of using order templates:

  • Quickly reorder items without searching for each part number
  • Create multiple templates based on locations, frequency of orders, or even down to specific parts needed for projects or machines
  • Save all your frequently ordered parts in one place for easy access

You must be a registered user to access and use the order templates feature.

 

All your saved order templates can be accessed from the My Account page, where you can edit, view, delete, and add items to your shopping cart.

  • Sign in
  • Click My Account
  • Click Order Templates
 

Once you have a list of items in the shopping cart, you can easily save this list as an order template.

  • From the Shopping Cart screen, select New Order Template in the Add Cart To field, then click Go
    • To add the list of parts to a previously saved template, select that template name from the drop down list
  • Enter a Template Name if this is a new template being created
    • A Template Description can also be added to further detail the parts in the list
  • Select the use or edit options to enable other users within your company to access this template
    • Allow Others To Use gives permission to others in your company to view and use the order template
    • Allow Others To Edit gives other users in your company the ability to edit the order template
  • Click Submit to create the new template
    • Click Update Template if you are making changes to an existing template
  • You can also add an individual product to a new or existing template from the product detail page
TEMPLATE NAME Identifier of the items in the order template. DESCRIPTION Descriptions can be added to further describe the items saved in the template. ADD TO CART Add all items in the template to the shopping cart. DELETE Delete the template if it is no longer needed.
 

Templates can be used to add items to the shopping cart in two different ways. All of the items in a template can be sent to the shopping cart, or you can select items from a template to add to the shopping cart.

  • Sign in to your account, then click Order Templates on the My Account page
  • Select Add to Cart to add all the template items to the shopping cart
  • To add individual items to the cart, select the Template Name
  • Use the check boxes in the left hand column to select items to add to the shopping cart
    • The quantities can be changed by updating the number in the Qty field in the shopping cart
  • Click Add Selected to Cart to place these items in the shopping cart
TEMPLATE NAME & DESCRIPTION Description of what the template contains. ALLOW OTHER USERS TO USE Allow users to see the template. ALLOW OTHER USERS TO EDIT Allows users to edit the template. UPDATE TEMPLATE After making modifications, click to save the changes. SELECT Check the box to select the line item. QUANTITY Quantity to order. ADD SELECTED TO CART Adds all selected items to the shopping cart.
 

Templates can be modified to delete items, change quantities, or remove outdated templates.

  • Sign in to your account, then click Order Templates on the My Account page
  • Click Delete for a particular template to delete the entire template
  • Click the template's name to view the list of items included in that template and modify the items in the list
 
 

The benefits of ordering online with Fastenal.com

  • View your contract pricing online, without having to call your Fastenal branch.
  • Use the 'My Availability' tool to target same-day solutions in stock at your local branch and/or products available through our Express service program (same-day or early next-a.m. fulfillment).
  • Electronically review, edit and approve eQuotes from your servicing branch.
  • My Order History allows you to view products you've previously ordered.
  • Create Order Templates to quickly reorder items without searching for each part number. Create multiple templates based on locations, frequency of orders or even down to specific parts needed for projects or equipment.

Using Fastenal.com will save you time placing orders and simplify your purchasing!

 

Once you've located a part on Fastenal.com, the product page displays valuable information about each of the products, while also allowing you to place items in your shopping cart.

  • From the product information page, enter the Quantityof packages that you'd like to order
    • For example, if you need to order 200 of an item and it comes in packages of 50, enter 4 for the Quantity
  • Click Add to Cartto place the item in the shopping cart
    • An orange bar will temporarily appear at the top of the page to confirm that the part was added to your cart

Additional ways to add items to your shopping cart:
Items can also be added to your shopping cart using predefined Order Templates or the Excel Upload feature. While in the shopping cart, parts can also be added using the Fast Order Pad, which allows you to quickly enter in part numbers and quantities.

 
  • Sign in
  • Click My Cart
 

From your shopping cart, you can make modifications to your order before submitting it to Fastenal.

  • Use the Fast Order Pad
    • Select Customer Part Number option to key in your SKU or product identifiers
    • Type in the desired SKU and press Enter
    • Type in the Quantity, press Enter, and repeat the process
  • Click Show/Hide Line Details to enter specific locations and/or sub-locations for each part in your shopping cart
    • Click All to duplicate the location information to all parts in your cart
  • Edit the Quantity and click Update Cart to adjust the amount ordered
  • Click Remove to delete the item from your cart
  • Click Check Out to begin the checkout process