Based on year-end 2018 data
Fastenal Company founder Bob Kierlin put the company's basic principles into words that would communicate our goal to new personnel.
His beliefs were centered around four words: Growth Through Customer Service®
Fastenal provides companies with the fasteners, tools, and supplies they need to manufacture products, build structures, protect personnel, and maintain facilities and equipment.
Guided by a motto of Growth Through Customer Service®, our local teams work closely with customers to keep needed supplies flowing, provide supply chain solutions and expertise, and drive business improvements that help them compete and thrive. Simply put, we don't just make a sale — we align with our customers to make them more successful.
The Fastenal story began in 1967 when Bob Kierlin pooled together $30,000 with four friends and opened the first Fastenal location, a 1,000 square foot shop in his hometown of Winona, MN. The original business plan was to dispense nuts and bolts via custom vending machines, but the idea proved to be ahead of its time. Several decades would pass before Fastenal finally popularized industrial vending.
After surviving the typical struggles of a startup business, Fastenal gradually found its niche by going the extra mile for customers and providing the kind of service that kept them coming back. Kierlin later drilled this approach down to four simple words: Growth Through Customer Service®.
Want to delve deeper into the Fastenal story? Watch this video about the history of Fastenal and hover over the years below to learn more about key milestones in our history.
What's the "secret ingredient" that's enabled Fastenal to grow from a small-town fastener shop into one of the world's most dynamic and innovative companies? Most members of the Fastenal team would say the answer is our culture, including our deeply-rooted commitment to training, decentralized decision-making, and promotion from within.
Our most successful employees live and work by the following cultural values.
Are these values as important to you as they are to us?